I know that look. That I-hear-what-you-say-but-you-guys-in-the-engine-room-will-never-really-understand-it look. Personally, I have been there lots of times. I even once had someone in the background asking, not very inconspicuously: “Isn’t this a Sales event? Who invited Operations?” Of course, with the advent of Agile working and cross-functional teams, we have moved on…